Exchange & Return Policy

At OKKO, we are committed to providing high-quality products and a seamless shopping experience, and we always strive to ensure our customers’ satisfaction.

Exchanges

Customers may request an exchange within 3 calendar days from the date of receiving the order, provided that the product is in its original condition and free from any defects or damage, subject to the following conditions:

• The product must be unused, unwashed, and undamaged.
• The product must be in its original condition and original packaging intact.
• The order number or proof of purchase must be provided.
• The exchange request must be submitted through OKKO’s approved communication channels.
• Exchanges are subject to product and size availability.

Returns

Customers may request a return within 3 calendar days from the date of receiving the order, subject to the following conditions:

• The product must be unused, unwashed, and undamaged.
• The product must be in its original condition with all tags, labels, and original packaging intact.
• The order number or proof of purchase must be provided.
• The return request must be submitted through OKKO’s approved communication channels.

Exchanges or Returns Cannot Be Accepted in the Following Cases:

• The product has been used or washed.
• Tags, labels, or original packaging have been removed.
• There are any signs of use or damage resulting from misuse.
• The exchange or return request is submitted after the specified period has expired.
• Products that have been customized or modified specifically at the customer’s request, if applicable.

Defective or Incorrect Products

If you receive a product with a manufacturing defect, an incorrect item, or a product that has been damaged during shipping, please contact our customer service team and provide clear photos showing the issue.

The request will be reviewed, and the appropriate action will be taken in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.

Shipping Fees

• The customer is responsible for exchange or return shipping fees if the reason is a change of mind, an unsuitable product, or an unsuitable size.
• OKKO will cover all shipping costs in cases of manufacturing defects, incorrect products, or damage during shipping.

Refunds

Once the returned product has been received and inspected, the customer will be notified of the outcome of the return request.

If approved, the product value will be refunded to the original payment method within 7 to 14 business days. The time required for the refund to appear may vary depending on the customer’s bank or payment service provider.

OKKO reserves the right to reject any exchange or return request that does not meet the conditions stated in this policy, without prejudice to the consumer’s statutory rights under the applicable laws and regulations in the Kingdom of Saudi Arabia.