Shipping Information
At okko, we understand that receiving your order quickly and safely is an important part of your shopping experience. For this reason, we work closely with trusted shipping partners to ensure every order is delivered with care and reliability.
Order Processing
All orders are carefully reviewed, prepared, and packaged by our team before shipment. Orders are typically processed within 1–3 business days after payment confirmation.
Please note that processing times may be slightly longer during holidays, promotional campaigns, or periods of exceptionally high demand.
Shipping Times
Delivery times vary depending on your location and the shipping option selected during checkout.
Estimated delivery times:
- Local deliveries: 2–5 business days
- Regional deliveries: 5–10 business days
- International deliveries: 7–15 business days
Actual delivery times may vary due to customs procedures, local courier operations, weather conditions, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation notification containing your tracking information, allowing you to monitor the progress of your shipment at any time.
Shipping Fees
Shipping costs are calculated during checkout based on your destination, selected delivery method, and order details.
From time to time, okko may offer free shipping promotions on qualifying orders.
Delivery Information
To ensure successful delivery, please make sure that your shipping address, contact number, and recipient information are entered accurately during checkout.
okko cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Customs & Duties
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges, if applicable, are the responsibility of the customer.
Questions About Your Order
If you have any questions regarding your shipment or delivery status, our customer support team will be happy to assist you and provide updates whenever possible.